Role: Freelance Event Staffing & Guest Experience Manager
Key Responsibilities
Staffing Management
- Scheduling, briefing, and deployment of event staff, including ushers, hosts, registration teams, and guest service personnel.
- Manage large-scale staffing rosters, ensuring adequate coverage and compliance with event requirements.
- Conduct staff briefings to maintain service standards and brand alignment.
- Oversee on-site staff performance, ensuring punctuality, grooming, and guest service delivery.
- Act as the primary liaison between project management and staffing suppliers/freelancers.
Guest & Host Management
- Lead guest journey planning, from registration and arrivals through to seating, protocol, and departure.
- Manage VIP, VVIP, and protocol requirements in coordination with client and government stakeholders.
- Implement guest management systems, including RSVP handling, seating charts, access control, and ticketing.
- Ensure seamless communication between ushers, security, transportation, and hospitality teams.
- Deliver elevated guest experiences that align with event goals and brand positioning.
Operational Support Skills & Attributes
- Support the Operations Director and Project Managers with staffing forecasts and reporting.
- Collaborate with transport and logistics teams to align staff movement with guest management plans.
- Monitor guest feedback and staff performance post-event to implement continuous improvements.
Skills & Attributes
- Leadership and people management.
- Conflict resolution and quick problem-solving.
- High-level presentation and client-facing skills.
Must have/be:
- A freelance visa/NOC in the UAE
- Minimum 4 years events experience in a similar scope in the UAE.
- Immediately available to freelance until the end of October.